APP Omnichannel is the Microsoft Dynamics 365 Business Central AddOn for omnichannel management.

Designed specifically on Microsoft Dynamics 365 Business Central to manage omnichannel sales, App Omnichannel offers full collection of functionalities:

Channels and EDI setup

Each point of sales is a specific channel with specific EDI Profile.

For example a sales point may be one of:

  • Phisical Store (Retail)
  • E-commerce
  • Marketplace
  • Integration platform or system

Unique list for all Omnichannel Orders

Get all sales orders into a unique list and optimize operational processes.

Retail Sales Senario

Omnichannel order list lines are fed from sales receipts, instant invoices and returns.

Full-day receipts are summarized by the daily cash report.

The image below shows four receipts related to two cash reports:

Omnichannel order card shows information by sections.

The subpage lines are about items, charges, g/l account, coupon, voucher, giftcard, …. and each entry type is specifically managed by setup.

Retail Sales Operations

Cash Desk Reports list shows daily cash reports by stores.

The report summarizes all the fees for each type of payment and operation:

It is possible to check declared amounts from store and correct any errors:

You can also:

  • Create shipments
  • Create invoices
  • Delete or Post invoices
  • Enqueue to batch post

Online Sales Senario

The Omnichannel APP manages B2B and B2C online sales from marketplaces, ecommerce sites and integration platforms.

The rows of the omnichannel orders list are fed by online sales.

Below example image shows sales orders downloaded from Amazon and Ebay marketplaces:

Online Sales Operations

  • Check Order function verifies sales conditions and setup
  • Set Header e Lines rules for checking order
  • Create Order function creates new sales order, match or create new customer
  • Apply order and customer template based on channel rules
  • Get marketplace commissions
  • Set dropshipment
  • Archive completed omnichannel orders

Bindcommerce connector (optional function)

Omnichannel App includes the BindCommerce connector.

BindCommerce is a marketplace and platform integration system (

Main functionalities are:

  • set and publish items to marketplace
  • send prices lists to marketplace
  • send stock information to marketplace
  • import sales orders from marketplace
  • update marketplace order status

License Required

Some functions require a valid Horsa License (subscription – contact Horsa – not for free). The license is downloaded through APP Network.

BindCommerce services agreement (optional).

Supported Editions

This app supports both the Essentials and Premium editions of Microsoft Dynamics 365 Business Central.

Supported Countries

This app is supported in all countries where Microsoft Dynamics 365 Business Central is available.

Supported Languages

The app is available in English and Italian.